Springtime in the Wairarapa (2024)

Booking Terms & Conditions

Terms & Conditions….
Valid from 01 October 2023

Acceptance of Terms and Conditions

If you book a Packaged Tour with us and pay your deposit, you are deemed to have accepted these terms.  If you book a Leisure Time Travel tour through an agent, the agent is deemed to have accepted these terms on your behalf.   We may ask you to sign a copy of these terms when you join your Packaged Tour to provide a record of your acceptance of these terms and you agree to sign these terms on our request.

Itineraries
The itinerary for your Packaged Tour was correct at the time of printing but is subject to change without notice. This could come about due to road or weather conditions, or any changes imposed by other tour operators and carriers included in the itinerary. Such changes may occur prior to travel, or whilst on tour. You agree that we have no liability to you for changes to your itinerary. If a passenger amends their itinerary by starting or concluding the itinerary earlier or later, then it becomes their responsibility to arrange tour or flight connections as necessary. 

*Guaranteed Twin Share Prices
Our Guaranteed Twin Share price is available for those passengers willing to share with another single traveller of the same gender. If there isn’t another passenger of the same gender to share with, we GUARANTEE our twin share price. Leisure Time Travel accepts no responsibility for the compatibility of passengers travelling under this arrangement. If someone is not compatible with the person they have been matched up with, all additional costs incurred to assist with changing their shared room type to two single rooms will be at the expense of both travellers and will be subject to availability. Acceptance of a guaranteed twin share room is subject to the individual’s medical condition being suitable for this type of accommodation arrangement.
*NOT applicable to all tours, please refer to the individual tour brochure to confirm whether this arrangement is available.

Travel Insurance
Leisure Time Travel strongly advises all passengers to purchase a travel insurance policy when booking a tour. A comprehensive travel insurance policy gives peace of mind for unexpected issues or emergencies that may arise prior to or during a tour. We can assist with a no-obligation insurance quotation – ask us for a quote today, or you may opt to arrange your own travel insurance.

Health and Fitness
Passengers should be in good health and able to walk moderate distances to fully participate and experience the sightseeing opportunities within the enclosed itinerary. All passengers are required to acknowledge that they are of reasonable health and are considered to be fit to travel and are not travelling contrary to any medical advice. By acknowledging their health and fitness to participate, passengers are indemnifying us from all actions, claims and demands arising out of any lack of health and fitness. We reserve the right to remove a passenger from a tour if their health or fitness interferes with any other passenger’s experiences or the day to day running of the tour. In this instance our normal cancellation terms and conditions will apply. You agree that we have no liability to you for any loss, damage, costs or other effects of health problems you may encounter on your Packaged Tour.

Travellers Who Require Assistance

It is a requirement of joining your Packaged Tour that you disclose to us at time of booking, any disability requiring special attention. This includes physical disability, difficulty walking, hearing or eyesight impairment, or any neurological disorders. Should your health circ*mstances change between time of booking and travel date, we require you to disclose if you now have any disability requiring special attention. While every effort is made to accommodate such difficulties, we are not responsible in the event we are unable to do so, and are not responsible for any denial of services by third party operators including airlines, accommodation providers and tour operators. Our concern must always be for the enjoyment and welfare of the group as a whole, and we regret that we cannot provide individual assistance to participants for walking, getting on and off motor coaches or vessels, or other personal needs. A physically and mentally able companion must accompany travellers who need such assistance.

Exclusions 

Tour price excludes airport departure taxes, drinks, telephone calls, gratuities, any passport or visa costs, travel insurance, items of a personal nature, optional sightseeing activities, and costs for variations made outside the group travel arrangements. 

Payments, Cancellations and Refunds
A non-refundable deposit is required when booking to confirm your place on a tour. Registrations will be accepted in order of receipt of deposits.

All balance payments must be received by Leisure Time Travel prior to the date specified as per itinerary or your booking confirmation. Payments are available to be made by Cash, Direct Credit or EFTPOS – Credit Card payments will incur an additional surcharge. Leisure Time Travel reserves the right to amend, reschedule or cancel the tour due the result of circ*mstances outside the company’s control. Leisure Time Travel also reserves the right to cancel the tour due to insufficient numbers and in this instance a substitute date will be offered, or a full refund will be made available.

New Zealand Domestic Cancellation Policy
Note – These cancellation terms are for standard domestic tours which excludes overnight boat stays
If you cancel your booking:
· 50+ days prior to tour commencement, loss of the non-refundable deposit
· 30 to 49 days prior to tour commencement; your cancellation charge is 50% of the full Package Tour price (50% refund); plus, any applicable supplier cancellation fees
· 30 days prior to tour commencement your cancellation charge will be 100% of the full Package Tour price (no refund)
No refunds will be given on any unused portions of any itinerary. The exception is when a sightseeing service has been cancelled by the service operator due to weather conditions/safety concerns etc. and only when the operator authorises a refund. Any such refunds will be processed through your travel agent at the conclusion of the tour.

Please Note: Any applicable airline content does not apply to the above refunds – Please refer to your airline for their specific cancellation/refund policies.

Our Responsibilities
We are responsible for booking and packaging goods and services provided by other operators such as hotels, attractions, and transportation companies to create your Packaged Tour. We recommend that you familiarise yourself with the terms that will apply to those goods and services. We are not responsible and have no liability to you for the terms of other operators or for any loss, damage, omission or acts, negligent or otherwise, committed by those other operators.

Your Responsibilities
You agree to behave reasonably throughout your Packaged Tour and not to be a nuisance to other passengers. You agree to comply with these terms and the terms that apply to any goods or services supplied to you by other operators. You also agree to comply with our reasonable requests and the requests of other operators. You indemnify us for any liability, costs, damages or other expenses we suffer or incur as a direct or indirect consequence of your behaviour while part of your Packaged Tour.

Removal from Tour
For the wellbeing of all passengers on your Packaged Tour, we reserve the right to remove you from your Packaged Tour and cancel your booking with us if you breach any of your obligations under these terms provided that, except in the case of a serious breach (as determined by us) we will give you notice of the breach and a reasonable opportunity (which will be no more than two days) to remedy the breach before exercising our cancellation right.  In the case of a serious breach, we can exclude you from your Packaged Tour and cancel your booking by immediate verbal or written notice to you.  In the event of such cancellation, you will be responsible, at your cost, for arranging any accommodation, travel costs and other matters required as a direct or indirect consequence of the cancellation. 

Force Majeure
You agree that we have no liability to you and will not pay any compensation to you where the performance of our contractual obligations is prevented or affected by circ*mstances amounting to “force majeure”. In these terms, ‘force majeure’ means any event that has an impact on your Packaged Tour which we or the other operator (where relevant) could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, pilferage, epidemics, pandemics, forced quarantine, medical or customs regulations, riot, fire, storm, flood, explosion, compliance with any law or government restraint order, rule regulation, strikes, lock outs, or any other cause not reasonably within the control of our control. We reserve the right to cancel, amend or reschedule your Packaged Tour during or following any force majeure and if we do so you agree that we will have no liability to you for any direct or indirect consequences of the cancellation, amendment or rescheduling.

Privacy Act Waiver 

Travellers joining our tours automatically give consent for us to pass essential personal information to our suppliers on the tour as necessary. This information may include full name; address; passport number; travel details; contact details; dietary requirements and health information. 

Limitation of Liability 
The Consumer Guarantees Act 1993, the Fair Trading Act 1986, and other statutes in New Zealand may impose warranties, conditions or obligations upon us which cannot by law (or which can only to a limited extent by law) be excluded. We exclude all such imposed warranties, conditions or obligations to the extent permitted by law and exclude any warranty, condition or obligation imposed or implied under common law, equity or otherwise.  Except to the extent that the law prevents us from excluding liability and as expressly provided for in these terms, we shall not be liable for any loss or damage or liability of any kind whatsoever (including consequential loss or lost profit or business) whether suffered or incurred by you or another person and whether in contract, or tort (including in negligence), or otherwise and whether such loss or damage arises directly or indirectly from Work or Goods provided by us to you.  To the extent that we are liable for any reason for any loss suffered or liability incurred by you arising from any breach of these terms or for any other reason, such liability is limited to the price of your Packaged Tour.